Terms of Service — SENBridge (England)

Last updated: 10 June 2026
Status: Pre-trial terms (includes planned subscription wording). Must be reviewed with a UK solicitor before closed trial when stored features or billing go live. Not a substitute for professional advice.

Website: https://senbridge.uk

1. Agreement

By accessing or using SENBridge (England) (“the Service”) at https://senbridge.uk (or a temporary host URL during private beta), you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

If you create an account, you confirm you are at least 18 years old and are a parent, carer, or adult professional using the Service for yourself.

2. Who operates the Service

The Service is operated by Sam Connor (sole trader) (“we”, “us”) as a private beta of an unofficial England SEND information tool.

Contact: noreply@senbridge.co.uk

3. What the Service is

The Service provides general information about SEND-related legislation and official guidance for England, with citations and practical signposting. It may include draft wording suggestions in chat that you can copy, share, or save.

Optional stored features (when enabled):

Favourites — save individual chat messages you star
My letters — save and edit letter or email drafts on your account
Share / Email — open your device’s email app or other apps with text you choose to share (we do not send email for you)
Account export — download a copy of your account-held data (when available)

Private beta: features, availability, and access may change. Access may be invitation-only.

4. What the Service is not

4.1 Not legal advice — no client relationship

THIS SERVICE DOES NOT PROVIDE FORMAL LEGAL ADVICE.

Information is general and unofficial.
It is not a substitute for a solicitor, SENDIASS, or other qualified adviser.
We do not represent you or create a solicitor–client relationship.
Saved or edited letter drafts are your responsibility to review before sending. We do not send them for you.

4.2 Not medical advice

The Service does not provide medical diagnosis, treatment, or clinical advice.

4.3 England only

Content is aimed at England SEND law and guidance.

4.4 Emergencies and safeguarding

If a child or anyone is in immediate danger, call 999 or contact local safeguarding services. We are not a crisis or safeguarding service.

5. Using the Service responsibly

You agree to:

Verify important information against official sources and professional advice before acting.
Review any letter or email draft before you send it.
Not misuse the Service (scraping, automated bulk access, bypassing security, malware, impersonation).
Not share account credentials.
Minimise personal data in chat and saved content.

Beta testers: do not share the beta URL or invite codes outside agreed testing without our permission.

6. Accounts and access

An account is required to use the Service (including chat).
Subscription required: except during an active free trial or other access we grant in writing, you cannot use the Service without an active paid subscription. There is no ongoing free tier.
You are responsible for activity under your account, including content you save or edit.
We may suspend or end access for abuse, non-payment, or end of beta.
Registration may be invite-only during closed beta.

7. Subscriptions, free trial, and billing (when enabled)

Status: Billing is not live in the private beta. This section describes the intended model: subscription-only access after trial. Obtain UK solicitor review before taking payment.

7.1 Subscription required

The Service is offered on a subscription basis. After any free trial ends, you must maintain an active subscription to:

send chat messages;
star favourites or save letter drafts; and
use other account features.

There is no free or “basic” plan for ongoing use without payment. If your subscription lapses or payment fails, we may block new use until you resubscribe.

Prices, billing interval (e.g. monthly or annual), and what is included will be shown clearly before you pay. All prices include applicable VAT unless stated otherwise.

Subscription types (planned):

| Plan | Who it is for | How it is sold | |------|----------------|----------------| | Single User | One parent, carer, or individual professional | Self-serve checkout (e.g. Stripe) after free trial | | Enterprise | Organisations (e.g. SENDIASS, PCF, charity, school group) needing multiple separate user accounts | Sales / agreement-led — org pays for a seat bundle at a discount vs the same number of Single User subscriptions |

Each Enterprise seat is a separate login for one person (not shared credentials). Per-user storage limits are the same as Single User unless we agree otherwise in writing. Enterprise pricing, seat count, term, and invoicing are set out in an order form or organisation agreement, not only in these Terms.

Launch order: Single User first (closed trial → public). Enterprise when an organisation pilot is ready — not required for the first parent trial.

7.2 Free trial

We may offer a time-limited free trial (e.g. 7 days) so you can evaluate the full Service before you pay. During an active trial you receive the same access and limits as a paying subscriber unless we state otherwise at sign-up.

Important — auto-renewal: If you start a free trial that converts to a paid subscription, we will tell you:

the trial length;
the price and billing frequency after the trial;
that your subscription will start automatically when the trial ends unless you cancel before the trial end date;
how to cancel (see §7.5).

You must provide valid payment details to start a trial that converts to paid access, unless we offer a trial without payment details (we will state which applies).

7.3 Automatic renewal

Paid subscriptions renew automatically at the end of each billing period (e.g. each month or year) until you cancel. Each renewal charge will be at the then-current price for your plan, except where we have locked a price for a stated minimum term.

We will give you reasonable advance notice of any price increase before it applies to your next renewal, and you may cancel before the increase takes effect if you do not agree.

7.4 Payment

Payments are processed by a third-party payment provider (e.g. Stripe). We do not store your full card number on our servers. The provider’s terms and privacy policy also apply to payment processing.

If a payment fails, we may retry the charge, suspend access, or cancel your subscription after a reasonable period. You remain responsible for unpaid amounts where permitted by law.

7.5 Cancellation

You may cancel your subscription at any time through Account settings (when available) or by emailing noreply@senbridge.co.uk from your registered email address.

Cancel before renewal: cancellation stops future charges. You normally keep access until the end of the current paid period (or until the end of the free trial if you cancel during the trial).
No partial refunds for unused time in a billing period unless required by law or explicitly offered at checkout.
How to cancel must be as easy as signing up — we will not use unreasonable barriers (e.g. mandatory phone calls) for online subscriptions.

Deleting your account (§16) also ends your subscription where technically linked; cancel the subscription separately if the payment provider requires it to stop charges.

7.6 After subscription or trial ends

If your subscription or trial ends without renewal:

you cannot use the Service (including new chat messages or saving new items);
we aim to let you view, export, and delete content already saved on your account for a reasonable period (or until you delete your account), subject to security and abuse limits.

We will describe the exact behaviour in the app and at checkout before you pay.

7.7 Consumer rights (UK)

Nothing in these Terms removes your mandatory rights under UK law, including the Consumer Rights Act 2015 and, where you are a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Distance contracts: If you buy online, you may have a 14-day right to cancel certain contracts. Digital content or services that begin immediately with your express consent may affect refund rights — we will present the required information and any consent checkbox before checkout. Your solicitor should confirm the correct flow for subscription + AI services.

If you believe a charge is incorrect, contact us promptly at noreply@senbridge.co.uk.

7.8 Usage and storage limits (active subscription)

We apply fair limits so the Service remains reliable and affordable. For an active subscription or trial, current maximum saved items are (subject to change with notice for new subscribers):

| Feature | Limit | |---------|------:| | Favourites (starred messages) | 75 | | Top saves (shortlist) | 20 | | My letters (saved drafts) | 25 |

Chat usage may also be limited by daily message caps and short-term rate limits to prevent abuse and manage AI costs. Limits are enforced server-side; we do not guarantee unlimited use.

If you exceed a storage cap, you must delete existing items before saving new ones. We will not silently delete your content to make room.

8. Your content (favourites and letter drafts)

When you save messages or letter drafts:

You choose what to store. We do not save your full chat unless you explicitly save items.
You grant us a limited licence to host, display, back up, and delete your saved text only to operate the Service.
We do not claim ownership of your wording.
We may apply storage and usage limits for active subscribers (see Terms §7.8).

We may remove content that violates these Terms or poses a security or legal risk.

9. Accuracy and AI limitations

Answers use AI (Google Gemini) and retrieved sources — not live advice from a human lawyer.
The Service may refuse, hallucinate, or misapply sources.
Letter drafts are starting points only.

You remain responsible for decisions you make and correspondence you send.

10. Privacy and data

Our Privacy Policy and Cookie Policy explain what we collect, how AI processing works, and your UK rights.

11. Intellectual property

Official source text belongs to the respective publishers.
Service software and branding are protected by applicable law.
You may use outputs for personal purposes. Do not republish the Service or imply government endorsement.

Trademark: “SENBridge” — do not use our branding without permission.

12. Third-party links and services

The Service may link to third-party sites. We are not responsible for their content. Email, WhatsApp, and other share options use your device and your accounts — we do not control those services.

13. Disclaimer of warranties

The Service is provided “as is” and “as available” during beta, without warranties of accuracy or uninterrupted availability.

14. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect or consequential damages, or for loss arising from decisions you make or letters you send. Our total liability is limited to the greater of £100 or amounts you paid us in the 12 months before the claim (if any).

Nothing excludes liability that cannot be excluded under UK law.

15. Indemnity (beta)

If you misuse the Service and we suffer loss from your actions, you agree to reimburse our reasonable costs to the extent permitted by law. This does not apply to ordinary personal use in good faith.

16. Changes and termination

We may change the Service or these Terms. Material changes to subscription price, renewal, or cancellation will be communicated with reasonable notice where required by law. Continued use after changes means you accept updated Terms where permitted by law.

You may delete your account in settings. Cancelling a subscription (§7.5) is separate from deleting your account unless we state otherwise.

17. Governing law and disputes

These Terms are governed by the laws of England and Wales. Courts of England and Wales have jurisdiction, subject to mandatory consumer rights.

Terms of service